Hybrid healthcare for the new hybrid workforce

Matt McCambridge

Problem Tech Solves

The new hybrid workforce is changing what employees need and want, highlighting new challenges for employers to keep their workforces healthy and happy. The pandemic has not only put a spotlight on health, but it has also changed how office workers interact with their jobs. Existing telemedicine solutions don’t fully solve the problem. Eden Health’s unique combination of virtual primary care, mental health, and in-person care all via one seamless app does. On top of the direct care, we integrate care navigation (referrals and appointment booking) and insurance navigation (directly working with insurers to ensure patients are paying the correct amount for services received even if from non-Eden physicians). With this model, we lower barriers, engage more people, provide better ongoing care, improve health outcomes, and lower total healthcare costs.

Tech Brief

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. We do this by delivering relationship-based virtual care, seamless patient navigation, comprehensive care coordination, and integration of virtual and in-person care. Working with employers across the country, Eden Health's Care Team offers employees 24/7 digital care, same-day in-person primary care, behavioral health services and benefits navigation.

Tech Differentiators

The way that Eden Health’s product is designed ensures longitudinal care through a variety of ways. First, whenever a patient inputs a request or question, their assigned care team takes care of the issue. If they are scheduling an appointment, they have the choice to choose their usual doctor, or the first available. Even if they do choose the first available, the patient’s care team is alerted and results are shared after. This way, every person truly has a team looking after their entire health journey. Many telehealth solutions are focused on seeing as many patients as possible, as quickly as possible. This can create disjointed and sometimes even dangerous care pathways for patients. Read more on our care team providers: https://www.edenhealth.com/blog/collaborative-care-differentiator-telemedicine/ What elevates this, is our designation as a Patient-Centered Medical Home. Only 7% of primary care practices receive the PCMH designation and even fewer of those are virtual first. With the PCMH certification, we are able to keep all of a patient’s records in one place (even those from doctor’s outside of Eden Health). We then become their digital medical home - a place they can rely on to be the starting point for all of their care. The result of this means that we are able to streamline care, make sure a patient's entire medical history is taken into account, and as a result, we see a 39% increase in preventative care utilization. Because of this, medical costs go down.


Our patient satisfaction rate is 4.95 out of 5 stars and clients see 66% utilization rates in the first year. We see a 47% median reduction in PHQ-9 scores, a 39% increase in preventative care utilization, and $801 in average claims savings per engaged employee per year. From Kathleen Davin, People Operations Specialist, Harry’s: “Employees are finding that primary care through Eden is easier to access and they’re actually getting their health questions answered. Our people feel like they have a trusted source to bring those concerns to early on... By reducing ER visits and expensive procedures, we expect that Eden’s preventative care will really reduce our insurance costs going forward.” “Utilization is at around 75%, which is incredible — three out of four employees use Eden. That’s so much higher than any other telehealth solution out there, so it’s worth it for us from a utilization standpoint alone.” Harry’s full client story here: https://www.edenhealth.com/blog/harrys-benefit-utilization/ Patient review: “Certainly one of the most memorable treatments I’ve ever experienced. I have been struggling for a long time to find the right fit for me with providers. Jasmine and Dr. Mehta put me at ease immediately. Dr. Mehta listens to understand, not to simply reply. He sat with me for the longest a doctor has ever sat with me and was engaged the entire time, even when I felt like I was going too into depth. I am so grateful to have discovered this company, I unequivocally know this will change my life.”

Why Us

Over the past year, we’ve seen how important hybrid, connected healthcare is. Unlike other solutions, Eden Health’s unique model is created with hybrid, longitudinal care at its core. Our patients form trusted relationships with care teams who help them feel better today, tomorrow, and for years into the future.

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